Help Center
Welcome to our Help Center. Here you will quickly find answers to our most commonly asked questions.
Browse Topics Browse Topics
If you can't find an answer to your question, you can submit it to us to receive a personalized reply by e-mail.
Submit A Question

Top 100 FAQs
Why is a Routing number important and where do I find it?
Bank Routing or ABA number
What are your banking hours?
What are the bank's holidays?
Bank Holidays
Can I get some type of overdraft protection?
Overdraft Protection
How do I deposit money into my personal checking account?
Can I wire money?
Wire Transfers
How long will it take me to get my ATM/CheckCard?
How do I find out about employment opportunities with BankPlus?
Can I add someone else to my checking account?
Add a secondary owner to your account
Can I view my transactions at any time?
Access 24 hours a day, 7 days a week
How much can I borrow using an EquityPlus line of credit?
This is the same as Quicken Online right? Why can’t I see my Quicken Online information and history when I access my information through Internet Banking?
What are my options regarding transferring funds between BankPlus accounts?
Transfer monies
What are the current Mortgage rates?
Mortgage Rates
How do I transfer funds from my checking account to savings?
Transfer funds
How do I change my e-BankPlus password?
How do I change my user ID?
Does BankPlus charge for Online Bill Pay?
Free Online Bill Pay
I want to add my car loan at BankPlus but all I see are my checking and savings accounts. How do I add the car loan?
Can I set up bill payments here?
What should I do if I have problems logging in to Bank2go using my mobile device?
Bank2go Login Error
When I open my checking and savings account, will I have immediate access to my money?
Availability policy
How much car can I afford?
Why can’t I see the first few transactions of my account history?
Do I have to enroll in Online Banking to see my Online Statements?
What is the purpose of the “Add Account” area on the left hand side of my screen? I see all my BankPlus accounts listed here. What other accounts can I add?
Online Banking FinanceWorks
On my personal account, how do I maximize security on the computer I use regularly?
e-BankPlus Secure Login
How does BankPlus handle Security?
Can I change my Personal Identification Number (PIN) on my BankPlus CheckCard?
Checkcard PIN
How much can I borrow?
Can I apply for an account online?
apply online
What is a home equity line of credit?
I didn’t log out of FinanceWorks, but when I try to view my accounts, I get a timeout error. Why?
How do I view my transactions?
Is BankPlus stock publicly traded?
Stock Trade
My BankPlus account information doesn’t seem to be updating automatically. Why not?
What is Verified by Visa?
How do I set up nicknames for my accounts on e-BankPlus?
How often is my account information from other financial institutions updated?
I am a small business owner with about 50 employees and I need organizational help paying bills, making payroll, etc.. Does your bank offer any services that can assist me?
I see that my account information from my other financial institutions is not displaying my transactions from today in FinanceWorks. How do I view my most current transactions (from today)?
What is an IRA?
How do I categorize my Mastercard bill when I pay it from my checking account? It seems that that expense will get counted twice in my spending reports – once from my Mastercard account and once from my checking account.
How do I change the sort order of my transaction on my e-BankPlus Account Access screen?
There are bill reminders that I didn’t add – why are they there?
Does BankPlus offer any type of gift card?
Can I download my transactions directly into Excel?
How many offices does BankPlus have?
How do I find the nearest BankPlus banking office?
Are there any fees charged when I apply for an EquityPlus line of credit?
It seems like it takes a long time to access FinanceWorks through Internet Banking. Why?
Can you explain to me how to track my spending using the pie charts?
How do I change my account history date range?
Are BankPlus deposit accounts FDIC insured?
If I set up a bill reminder, does that schedule the payment?
How do I reset my company's user with e-BankPlus for Business?
I see this Bill Reminder section – can I pay my bills through FinanceWorks?
If I want to file my taxes online, may I access TurboTax via this site?
What makes WellnessPlus different from other corporate wellness programs?
Why are there transactions on my bank’s website that aren't in FinanceWorks yet?
How is RealBalance calculated? Can I edit it?
Can I add my own spending categories?*
How does FinanceWorks select the categories to display when I first click the My Budget tab?
How often are rates updated?
Can you explain RealBalance to me? Are my bill reminders included in my RealBalance?
How do I remove a duplicate transaction?
Why would I have to mark a reminder as paid – isn’t it automatic?
I changed my Internet Banking password at my other bank/credit union. Do I need to change it in Personal FinanceWorks?
How is the average calculated?
I want to edit multiple transactions at once – I need to re-categorize all my past Home Depot transactions to be “lawn and garden” instead of “household.”
I don’t understand how the spending totals are calculated – Can you explain those to me?
Where is the export feature on Business Banking?
Can I order my deposit account statements on a compact disk?
What is a CD?
How do I see a year’s worth of data in my spending report?
How does FinanceWorks handle Multifactor Authentication at my other financial institution?
Does BankPlus sponsor Community Events?
If I return an item I purchased, how do I categorize the refund so my spending reports are accurate?
How can I move money from my personal checking account?
How long would it take to pay off a loan?
How can I access my EquityPlus line of credit?
Access to EquityPlus
What is PMI and how is it calculated?
Private Mortgage Insurance
I need a low cost checking account. What does your bank offer?
Will I be able to initiate an ACH Payment or Submit a Wire Transfer from my mobile device?
BankPlus2Go for Business
Is anyone able to access my personal information?
How long can I draw funds from my EquityPlus line of credit?
Drawing funds from EquityPlus
What is the difference between an APR and an interest rate?
APR vs Interest Rate
Is BankPlus stock publicly traded?
Will I be penalized if I close my certificate of deposit before it matures?
Certificate of Deposit
If I sign up for Online Statements, will I still receive paper statements in the mail?
May I view and make adjustments to my FuturePlus account online?
Are loan decisions made locally?
Is there any fee for a BankPlus Business CheckCard?
What is WellnessPlus?
Healthy Lifestyle
Are Online Statements official documents that I can use for record-keeping, taxes, etc.?
Are certificate of deposit and savings accounts my only investment options?
Investment Options
Do I have to take my 2009 RMD this year?
How will I know my Mobile Deposit will be credited to my account?
What are my options regarding transferring funds between BankPlus accounts?
What are some tax advantages of an IRA?

Recently Added FAQs
What do I do with my check once it has been deposited?
What do I do if my check was not deposited?
What is my daily limit for Mobile Deposit?
How can I verify my deposit was credited to my account?
How will I know my Mobile Deposit will be credited to my account?
Will I be able to deposit my U S Treasury or Money Order using Mobile Deposit?
Will I be able to deposit a check which is not made payable to me?
Will I be able to make a deposit to my account if I am not registered for Online Banking - Personal using my social security number?
Can I make a deposit to an account of which I am not an authorized signer?
Can I make a deposit to my Savings account using Mobile Deposit?

Back to Top