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Top 100 FAQs
Why is a Routing number important and where do I find it?
Bank Routing or ABA number
What are your banking hours?
What are the bank's holidays?
Bank Holidays
Can I get some type of overdraft protection?
Overdraft Protection
Can I wire money?
Wire Transfers
How do I deposit money into my personal checking account?
How long will it take me to get my ATM/CheckCard?
How do I find out about employment opportunities with BankPlus?
Can I add someone else to my checking account?
Add a secondary owner to your account
Can I view my transactions at any time?
Access 24 hours a day, 7 days a week
How much can I borrow using an EquityPlus line of credit?
This is the same as Quicken Online right? Why can’t I see my Quicken Online information and history when I access my information through Internet Banking?
What are the current Mortgage rates?
Mortgage Rates
What are my options regarding transferring funds between BankPlus accounts?
Transfer monies
How do I transfer funds from my checking account to savings?
Transfer funds
How much car can I afford?
Does BankPlus charge for Online Bill Pay?
Free Online Bill Pay
How do I change my user ID?
Why can’t I see the first few transactions of my account history?
Can I set up bill payments here?
I want to add my car loan at BankPlus but all I see are my checking and savings accounts. How do I add the car loan?
What is the purpose of the “Add Account” area on the left hand side of my screen? I see all my BankPlus accounts listed here. What other accounts can I add?
Online Banking FinanceWorks
What should I do if I have problems logging in to Bank2go using my mobile device?
Bank2go Login Error
Do I have to enroll in Online Banking to see my Online Statements?
How do I change my e-BankPlus password?
On my personal account, how do I maximize security on the computer I use regularly?
e-BankPlus Secure Login
When I open my checking and savings account, will I have immediate access to my money?
Availability policy
How does BankPlus handle Security?
How much can I borrow?
Can I change my Personal Identification Number (PIN) on my BankPlus CheckCard?
Checkcard PIN
What is a home equity line of credit?
I didn’t log out of FinanceWorks, but when I try to view my accounts, I get a timeout error. Why?
Can I apply for an account online?
apply online
Is BankPlus stock publicly traded?
Stock Trade
How do I view my transactions?
My BankPlus account information doesn’t seem to be updating automatically. Why not?
What is an IRA?
I see that my account information from my other financial institutions is not displaying my transactions from today in FinanceWorks. How do I view my most current transactions (from today)?
How often is my account information from other financial institutions updated?
How do I categorize my Mastercard bill when I pay it from my checking account? It seems that that expense will get counted twice in my spending reports – once from my Mastercard account and once from my checking account.
How do I set up nicknames for my accounts on e-BankPlus?
Are there any fees charged when I apply for an EquityPlus line of credit?
How do I find the nearest BankPlus banking office?
I am a small business owner with about 50 employees and I need organizational help paying bills, making payroll, etc.. Does your bank offer any services that can assist me?
Can you explain to me how to track my spending using the pie charts?
Can I download my transactions directly into Excel?
How many offices does BankPlus have?
There are bill reminders that I didn’t add – why are they there?
How do I change the sort order of my transaction on my e-BankPlus Account Access screen?
I see this Bill Reminder section – can I pay my bills through FinanceWorks?
How often are rates updated?
Why are there transactions on my bank’s website that aren't in FinanceWorks yet?
How do I remove a duplicate transaction?
How is RealBalance calculated? Can I edit it?
If I set up a bill reminder, does that schedule the payment?
Does BankPlus offer any type of gift card?
It seems like it takes a long time to access FinanceWorks through Internet Banking. Why?
How do I change my account history date range?
Can I add my own spending categories?*
How does FinanceWorks select the categories to display when I first click the My Budget tab?
Can you explain RealBalance to me? Are my bill reminders included in my RealBalance?
Are BankPlus deposit accounts FDIC insured?
How do I reset my company's user with e-BankPlus for Business?
How is the average calculated?
I changed my Internet Banking password at my other bank/credit union. Do I need to change it in Personal FinanceWorks?
What is Verified by Visa?
I don’t understand how the spending totals are calculated – Can you explain those to me?
Why would I have to mark a reminder as paid – isn’t it automatic?
How do I see a year’s worth of data in my spending report?
If I want to file my taxes online, may I access TurboTax via this site?
What makes WellnessPlus different from other corporate wellness programs?
I want to edit multiple transactions at once – I need to re-categorize all my past Home Depot transactions to be “lawn and garden” instead of “household.”
Where is the export feature on Business Banking?
What is a CD?
Can I order my deposit account statements on a compact disk?
Does BankPlus sponsor Community Events?
How long would it take to pay off a loan?
If I return an item I purchased, how do I categorize the refund so my spending reports are accurate?
How can I move money from my personal checking account?
How can I access my EquityPlus line of credit?
Access to EquityPlus
How does FinanceWorks handle Multifactor Authentication at my other financial institution?
What is PMI and how is it calculated?
Private Mortgage Insurance
I need a low cost checking account. What does your bank offer?
How long can I draw funds from my EquityPlus line of credit?
Drawing funds from EquityPlus
Is anyone able to access my personal information?
Is there any fee for a BankPlus Business CheckCard?
Is BankPlus stock publicly traded?
What is the difference between an APR and an interest rate?
APR vs Interest Rate
If I sign up for Online Statements, will I still receive paper statements in the mail?
May I view and make adjustments to my FuturePlus account online?
Will I be penalized if I close my certificate of deposit before it matures?
Certificate of Deposit
Are Online Statements official documents that I can use for record-keeping, taxes, etc.?
Do I have to take my 2009 RMD this year?
What is WellnessPlus?
Healthy Lifestyle
Are loan decisions made locally?
What are my options regarding transferring funds between BankPlus accounts?
Are certificate of deposit and savings accounts my only investment options?
Investment Options
Will I receive canceled checks or images of my checks with Online Statements?
How many months of statements are available to me online?
What are some tax advantages of an IRA?

Recently Added FAQs
What do I do with my check once it has been deposited?
What do I do if my check was not deposited?
What is my daily limit for Mobile Deposit?
How can I verify my deposit was credited to my account?
How will I know my Mobile Deposit will be credited to my account?
Will I be able to deposit my U S Treasury or Money Order using Mobile Deposit?
Will I be able to deposit a check which is not made payable to me?
Will I be able to make a deposit to my account if I am not registered for Online Banking - Personal using my social security number?
Can I make a deposit to an account of which I am not an authorized signer?
Can I make a deposit to my Savings account using Mobile Deposit?

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