|Welcome to our Help Center. Here you will quickly find answers to our most commonly asked questions.|
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|Top 100 FAQs|
|Why is a Routing number important and where do I find it?
Bank Routing or ABA number
|What are your banking hours?|
|What are the bank's holidays?
|Can I get some type of overdraft protection?
|How do I deposit money into my personal checking account?|
|Can I wire money?
|How long will it take me to get my ATM/CheckCard?
|How do I find out about employment opportunities with BankPlus?|
|Can I add someone else to my checking account?
Add a secondary owner to your account
|Can I view my transactions at any time?
Access 24 hours a day, 7 days a week
|How much can I borrow using an EquityPlus line of credit?|
|This is the same as Quicken Online right? Why can’t I see my Quicken Online information and history when I access my information through Internet Banking?|
|What are the current Mortgage rates?
|What are my options regarding transferring funds between BankPlus accounts?
|How do I transfer funds from my checking account to savings?
|How do I change my user ID?|
|How do I change my e-BankPlus password?|
|Does BankPlus charge for Online Bill Pay?
Free Online Bill Pay
|I want to add my car loan at BankPlus but all I see are my checking and savings accounts. How do I add the car loan?|
|What should I do if I have problems logging in to Bank2go using my mobile device?
Bank2go Login Error
|Can I set up bill payments here?|
|How much car can I afford?|
|Why can’t I see the first few transactions of my account history?|
|When I open my checking and savings account, will I have immediate access to my money?
|Do I have to enroll in Online Banking to see my Online Statements?|
|What is the purpose of the “Add Account” area on the left hand side of my screen? I see all my BankPlus accounts listed here. What other accounts can I add?
Online Banking FinanceWorks
|On my personal account, how do I maximize security on the computer I use regularly?
e-BankPlus Secure Login
|How does BankPlus handle Security?|
|Can I change my Personal Identification Number (PIN) on my BankPlus CheckCard?
|How much can I borrow?|
|Can I apply for an account online?
|What is a home equity line of credit?
|I didn’t log out of FinanceWorks, but when I try to view my accounts, I get a timeout error. Why?|
|How do I view my transactions?|
|Is BankPlus stock publicly traded?
|My BankPlus account information doesn’t seem to be updating automatically. Why not?|
|What is Verified by Visa?|
|How do I set up nicknames for my accounts on e-BankPlus?|
|How often is my account information from other financial institutions updated?|
|I am a small business owner with about 50 employees and I need organizational help paying bills, making payroll, etc.. Does your bank offer any services that can assist me?|
|I see that my account information from my other financial institutions is not displaying my transactions from today in FinanceWorks. How do I view my most current transactions (from today)?|
|What is an IRA?|
|How do I categorize my Mastercard bill when I pay it from my checking account? It seems that that expense will get counted twice in my spending reports – once from my Mastercard account and once from my checking account.|
|How do I change the sort order of my transaction on my e-BankPlus Account Access screen?|
|There are bill reminders that I didn’t add – why are they there?|
|Does BankPlus offer any type of gift card?|
|How do I find the nearest BankPlus banking office?|
|Can I download my transactions directly into Excel?|
|Are there any fees charged when I apply for an EquityPlus line of credit?|
|How many offices does BankPlus have?
|It seems like it takes a long time to access FinanceWorks through Internet Banking. Why?|
|Are BankPlus deposit accounts FDIC insured?|
|How do I change my account history date range?|
|Can you explain to me how to track my spending using the pie charts?|
|If I set up a bill reminder, does that schedule the payment?|
|I see this Bill Reminder section – can I pay my bills through FinanceWorks?|
|If I want to file my taxes online, may I access TurboTax via this site?|
|Why are there transactions on my bank’s website that aren't in FinanceWorks yet?|
|How is RealBalance calculated? Can I edit it?|
|Can I add my own spending categories?*|
|How do I reset my company's user with e-BankPlus for Business?|
|What makes WellnessPlus different from other corporate wellness programs?|
|How does FinanceWorks select the categories to display when I first click the My Budget tab?|
|How often are rates updated?|
|How do I remove a duplicate transaction?|
|Can you explain RealBalance to me? Are my bill reminders included in my RealBalance?|
|How is the average calculated?|
|I changed my Internet Banking password at my other bank/credit union. Do I need to change it in Personal FinanceWorks?|
|Why would I have to mark a reminder as paid – isn’t it automatic?|
|I want to edit multiple transactions at once – I need to re-categorize all my past Home Depot transactions to be “lawn and garden” instead of “household.”|
|I don’t understand how the spending totals are calculated – Can you explain those to me?|
|Where is the export feature on Business Banking?|
|Can I order my deposit account statements on a compact disk?|
|What is a CD?|
|How do I see a year’s worth of data in my spending report?|
|How does FinanceWorks handle Multifactor Authentication at my other financial institution?|
|If I return an item I purchased, how do I categorize the refund so my spending reports are accurate?|
|Does BankPlus sponsor Community Events?|
|How can I move money from my personal checking account?|
|How long would it take to pay off a loan?|
|How can I access my EquityPlus line of credit?
Access to EquityPlus
|I need a low cost checking account. What does your bank offer?|
|What is PMI and how is it calculated?
Private Mortgage Insurance
|Is anyone able to access my personal information?|
|How long can I draw funds from my EquityPlus line of credit?
Drawing funds from EquityPlus
|Will I be able to initiate an ACH Payment or Submit a Wire Transfer from my mobile device?
BankPlus2Go for Business
|What is the difference between an APR and an interest rate?
APR vs Interest Rate
|Is BankPlus stock publicly traded?|
|Will I be penalized if I close my certificate of deposit before it matures?
Certificate of Deposit
|If I sign up for Online Statements, will I still receive paper statements in the mail?|
|May I view and make adjustments to my FuturePlus account online?|
|Are loan decisions made locally?|
|Is there any fee for a BankPlus Business CheckCard?|
|Are Online Statements official documents that I can use for record-keeping, taxes, etc.?|
|Are certificate of deposit and savings accounts my only investment options?
|What is WellnessPlus?
|Do I have to take my 2009 RMD this year?|
|What are my options regarding transferring funds between BankPlus accounts?|
|What are some tax advantages of an IRA?|
|Will I receive canceled checks or images of my checks with Online Statements?|
|Recently Added FAQs|
|What do I do with my check once it has been deposited?|
|What do I do if my check was not deposited?|
|What is my daily limit for Mobile Deposit?|
|How can I verify my deposit was credited to my account?|
|How will I know my Mobile Deposit will be credited to my account?|
|Will I be able to deposit my U S Treasury or Money Order using Mobile Deposit?|
|Will I be able to deposit a check which is not made payable to me?|
|Will I be able to make a deposit to my account if I am not registered for Online Banking - Personal using my social security number?|
|Can I make a deposit to an account of which I am not an authorized signer?|
|Can I make a deposit to my Savings account using Mobile Deposit?|