FAQs

What is ?
Simple, free and secure, enables you to use your cell phone or smart phone to access balance information, pay your bills, transfer funds and find nearby ATMs or banking offices.   allows you to manage your accounts wherever and whenever you want.

How do I access ?
In order to access , you need Personal e-BankPlus access (a valid User Id and Password) and a mobile device with an Internet connection. Simply enter www.BankPlus.net into the browser of your Internet-enabled wireless device and then log in using your Personal e-BankPlus User Id and Password.

Which mobile devices are supported for ?
You can access from any Internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC, Apple iPhonedevice or RIM Blackberry device. Note: The devices must be Internet enabled.

How does BankPlus handle Security?
is encrypted using the highest level of security available today.

Is there a fee to use ?
No. is free of charge.

What Personal e-BankPlus services does include?
includes the following Internet Banking services:

What happens if I get locked out of ?
As with Personal e-BankPlus, you can use the Forgot Password? link. You will be required to answer your challenge questions to complete the password reset. Once answered, you must establish a new password. If you continue to experience issues, use the Find Us link to contact our Customer Service Center.

Can I use if I don’t have a BankPlus account?
No. You must have Personal e-BankPlus access using a User Id and Password in order to use Bank Plus2Go.

Pocket PC Devices
I am able to view the home page of    on my Pocket PC, but when I attempt to log in I get an error message.
When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:
"Unable to establish secure connection"
Microsoft Pocket Internet Explorer may issue either of the following error messages:
"The page you are looking for cannot be found" or "Unable to establish secure connection"
To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:
http://www.microsoft.com/windowsmobile/downloads/highencryption.mspx
Download the needed file, then synchronize your pocket PC.
PalmOne Handhelds

How do I access on my Palm?
First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access BankPlus2Go by simply entering the following URL in your browser: www.BankPlus.net

RIM Blackberry Phones
How do I access BankPlus2Go on my RIM Blackberry Phone?
You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: www.BankPlus.net

Why am I unable to log in using my Blackberry phone?
Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

When I attempt to go to www.BankPlus.net , I get an error message.
You may get the message "Access Denied: Insecure SSL Request"
When clicking on More Info, you may also receive the following message:
"Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS (Transport Layer Security) Options. Contact your system administrator with any questions."
If you receive these messages, change your Blackberry Options settings as follows: Select Options, Security Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

Mobile Phones
I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my log-in information?
Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

Why can’t I see the first few transactions of my account history?
Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.

How do I know if my phone is web-enabled?
If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.
Mobile Phone Carrier FAQs & Tutorial Links
Sprint PCS: Sprint PCS Phone User Guides & Tutorials
Verizon Wireless: Verizon Wireless Mobile Web Information
AT&T Wireless: Cingular Wireless Internet Common Questions
T-Mobile:  http://support.t-mobile.com/productSelector.html
CellularSouth: Cellular South Support