Frequently Asked Questions
What holidays does the bank observe?
BankPlus observes the following holidays:
- New Year's Day
- Martin Luther King, Jr. Day
- Presidents Day
- Mardi Gras
- Memorial Day
- Juneteenth National Independence Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
What login credentials (Username and Password) will I need to use to access my accounts through the mobile app?
Can I make a deposit to an account of which I am not an authorized signer?
Will I be able to make a deposit to my account if I am not registered for Online Banking - Personal using my social security number?
Will I be able to deposit a check which is not made payable to me?
Will I be able to deposit my U S Treasury or Money Order using Mobile Deposit?
How can I verify my deposit was credited to my account?
What do I do if my check was not deposited?
What do I do with my check once it has been deposited?
Can I open an account online?
How do I change my Online Banking User ID?
You may change your BankPlus Online Banking User ID at any time you would like using the following steps.
Remember that your new User ID must be:
- Different than your current User ID
- 8 to 16 character in length
- Must contain at least one letter and one number
- From the User Options Menu select Change User ID
- From the Change User ID screen enter a new User ID and confirm your User ID in the fields provided
- Select Accept
- Your User ID has been successfully changed; you will use your new ID the next time you login to Online Banking
What are the current Mortgage rates?
Does BankPlus charge for Online Bill Pay?
No. Online Bill Pay is absolutely free. You just need to be enrolled in our free Online Banking to use the service.
How do I change my Online Banking password?
You may change your Online Banking password anytime you feel necessary by doing the following:
- Log in to Online Banking
- Select "My Settings" tab in the upper right corner
- Select "Edit" in the password field
- Enter Current password, New password and Reytpe the new password
- Password must be at least 8 characters
- Use a mix of letters, numbers and symbols
- Click Save
When I open my checking and savings account, will I have immediate access to my money?
What is my daily limit for Mobile Deposit?
How much can I borrow using an EquityPlus line of credit?
Can I change my Personal Identification Number (PIN) on my BankPlus debit card?
How do I find out about employment opportunities with BankPlus?
Can I view my transactions at any time?
Can I add someone else to my checking account?
How do I transfer funds from my checking account to savings?
How long will it take me to get my debit card?
How will I know my Mobile Deposit will be credited to my account?
Does BankPlus offer any type of overdraft protection?
You can protect your account from going into the overdraft by establishing overdraft protection from another BankPlus account such as a checking, NOW, savings (limited transaction account), or Overdraft Protection Agreement line of credit.
Can I wire money?
Customers can wire money through any of our local branches.
Our treasury Services (business) customers can wire money easily with Business Online Banking.
How do I deposit money into my personal checking account?
|Answer / Solution|
You can use one of our many BankPlus ATMs which accept deposits or visit any BankPlus office. If it's available from your employer or if you receive other regular payments, you can also set up direct deposit. And of course you can make deposits by mail.
What are your banking hours?
What is the BankPlus routing number?
The BankPlus routing number is 065301948.