Online Privacy and Security


BankPlus Internet Privacy & Security Statement

The collection, storage and sharing of customer information is an important part of delivering useful banking products and services to consumers. To serve you, as a consumer, efficiently and conveniently, we have to make use of modern technology and customer information. But we know that you are concerned about privacy and our use of the information you give us. We are committed to an ongoing review of our procedures and policies in the interest of protecting your privacy. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand how we handle user privacy.

We Recognize Your Expectation of Privacy

We understand that you expect us to maintain proper safeguards to protect confidential information you provide to us. The privacy of your information is protected not only by state and federal laws but by our commitment to the protection of your financial information. We have established policies and procedures to help prevent misuse of that information. This statement has been prepared to explain to you what types of information we collect, how we use that information and the circumstances under which we may share all or part of the information. Under no circumstances do we provide deposit or loan account personal information to third parties for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services of those companies. We disclose information permitted or required by a variety of federal and state laws, as required to consummate your transaction, and as directed by you. Our strict policies to protect your information apply equally to current (active) accounts as well as inactive (closed) accounts, both loans and deposits.

For complete details of how we use your information, refer to our banks' PRIVACY POLICY. If you have any questions about the use or sharing of consumer financial information or if you wish for more information, please contact us at 385-A Highland Colony Parkway, Suite 110, Ridgeland, MS 39157 or call 1-888-811-PLUS(7587) and we will be happy to assist you. We want to safeguard your trust in us as well as your personal and financial information.

Your Security and Protection When Online

It is of utmost importance for us to protect your personal information when you are on our website. We go to great lengths to make sure that your transactions are confidential and secure.

User ID and Password

The most important way of protecting your Internet Banking transactions is by your self-selected User ID and Password. Be sure to keep them a secret. Memorize them and, if you need to maintain a written record of the codes, it is recommended that you store them away from your computer in a secure place and not in your wallet or purse. Always make sure that no one is watching you enter the information and always log off the BankPlus Internet Banking website whenever you are away from your computer (click the logout button). If your computer is left unattended and the browser is running with your User ID and Password entered, anyone can gain access to your accounts. It is recommended that you change your Password often and do not use simple words or numbers in sequence. It is recommended that you use upper case and lower case letters along with numbers and symbols that are unique to you. Stay away from obvious words and numbers, like a family members birthday or name.

Browser Protocol

There are currently two types of secure browsers that are available to consumers. One is a 40-bit encryption and a 128-bit encryption browser. The 128-bit encryption browser has a higher level of security. You can test your browser to determine what level you have.

Encryption, Firewalls and Other Protection

All personal and account information that passes between your computer and BankPlus Internet Banking is encrypted. This means that while your information is in transit it is scrambled so that only BankPlus computer equipment can reassemble it to its original text format. When BankPlus sends personal account information to you, it is also encrypted so that only your computer can decipher it and reconstruct the data transmitted.

There are also internal procedures in place within the BankPlus Online Banking system that include a system of filtering routers and firewalls. Filtering routers verify the source and destination of each transaction while firewalls shield the bank's customer service network from outside sources. These two systems then protect the bank's internal accounts from illegal outside access while keeping the structure of the bank's internal networks invisible to outside observers.

BankPlus is continuously evaluating its security systems to insure that the bank provides the latest and most secure levels of privacy and security that are appropriate for our bank customers.

To simplify your online experience with us, we may place a cookie on your personal computer while you are visiting our website. You have our assurance that we do not use cookies to record information that will enable anyone to contact you via telephone, e-mail or regular mail.

On the public pages of our website, BankPlus utilizes Google Analytics to capture anonymous user behavior in order to assess site usage and improve the online experience. Google Analytics is a web analysis service provided by Google. Google uses the data it collects to prepare reports on a site’s activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. You can view Google's privacy policy here.

Some features included in digital banking may request access to data located on the device used to access digital banking.  This may include biometric, camera, contacts, and location data.  You will be prompted to allow access to this data, and if access is not allowed, the feature requiring that data will not be fully functional.

How User Data is Handled

User data is collected as follows:

  • Location – Geofencing and beacon scanning essential for advertising/marketing campaign delivery are used. The BankPlus Personal Mobile app collects geolocation data in the background or when the app is not in use.
  • UserID – A random user GUID is created upon initial app access, which is later used during every connection. This GUID is unique for each device/app and changes after every app reinstall. This ID is used for identifying a user and sending campaigns.
  • Product Interaction – Users app entry, app exit, and pages viewed are tracked within the app.
  • Personal Information – If you provide personal information to us in applications, forms, inquiries, or other submissions, we may collect such information and use it in response to your submission.

Safeguarding Your Personal Information

Internet Privacy Frequently Asked Questions

What are cookies?

A cookie is a file sent from a website to your computer's hard drive that is logged on to the site. This file allows the site to recognize whether the computer has been there before and what security requirements and browser preference the computer requires. Only the site that sent the cookie can read the cookie, and only information that has been given directly by the logged on user to the site is accessible. Computer viruses cannot be transmitted through cookies.

Do I have to accept cookies?